WHY DOES MY ORDER SAY IT IS PROCESSED?
When your order status states "processed," your order is currently being processed and packed for shipment.
HOW CAN I TRACK THE STATUS OF MY ORDER?
Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (www.pos.com.my) and enter the tracking number to check on the status of the delivery your package.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Our website guarantees your order will leave our warehouse within 2 business days from the date it was placed. Once shipped: Standard Shipping: 4-10 business days / Priority Shipping: 2-3 business days
MY ORDER STATUS STILL STATES PENDING AFTER 2 BUSINESS DAYS. WHAT DO I DO?
Please call our office during regular business hours for detailed information regarding your order. You can reach us at 0361427740 from the hours of 9:00am - 5:30pm Malaysia Time.
WHERE IS MY ORDER SHIPPING FROM?
All online orders are shipped from Kota Damansara, Selangor, Malaysia
THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED IT YET. WHAT DO I DO?
Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package.
PosLaju contact number: 1-300-300-300 (local) or 603 - 27279100 (oversea)
WHAT IS YOUR RETURN POLICY?
If there is fault item when you received the parcel, you can return the fault items to our warehouse within 7 days of receipt for an exchange (same design, price and color) if the item still available. The 7 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our Returns and Exchange Policy for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.
CAN I RETURN MY PURCHASE FROM FALAHABIYANA.COM TO ONE OF THE RETAIL STORE LOCATIONS?
At this time, merchandise cannot be returned to the stores and vice versa. Merchandise purchased at the store cannot be returned to our website.
MY ITEM WAS RECEIVED DAMAGED. WHAT SHOULD I DO?
Before sending in your package, please call our office during regular business hours or email us at firstname.lastname@example.org so that we can make notations on your account for faster processing.
DO YOU SHIP TO MY COUNTRY?
Currently we ship our item to eight country only (Indonesia, Singapore, Brunei, Australia, New Zealand, UK, US, Japan). If your country is not included here, you can request by sending us email email@example.com. We offer two types of shipping which is PosLaju or Malaysian Register Mail. PosLaju will take 2-10 days time and Malaysia Register Mail will take 2-3 weeks for the item to be delivered to you. Tracking number will be provided to you once we ship your parcel. All orders are charged according to the weight of the parcel.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We use NBEPay also known as Molpay which is secured payment getaway that accept the following online banking: Maybank2u, CimbClick, Alliance, Hong Leong and RHB. We do not accept credit cards, cash, COD's, personal and business check, money orders, gift certificates, and gift cards (even those issued by any of the above credit card companies. We also accept PayPal.
CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?
The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by email, mail, or fax is unavailable at this time.
DO YOU OFFER CATALOGS?
Catalogs are not offered at this time.
CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER?
In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.
THE ITEM IS NO LONGER IN STOCK. WILL YOU GET MORE IN?
Reorders are rare for our website and we never know when and which styles will be restocked. We do receive returns and inventory checks on a regular basis and all items in brand new condition back on our website.
I FORGOT MY PASSWORD. WHAT DO I DO?
You can use the Forgot My Password link on the website. If it fails to email you a new password, please email us at firstname.lastname@example.org or call us at 0361427740 for further assistance.
IF WE HAVEN'T ANSWERED ANY OF YOUR QUESTIONS IN OUR FAQ SECTION,
PLEASE FEEL FREE TO EMAIL US AT email@example.com FOR ASSISTANCE.